Who we are-
EAGLE EYES UK. LTD is a limited company registered in England No. 10832062.
EAGLE EYES UK. LTD trades under the names, Eagle Eyes, Eagle Eyes Dashcams, and Eagle Eyes DashCams and Telematics.
The Company registered office is-
Unit 36A, New Forest Enterprise Centre Chapel Lane, Southampton, Hampshire. SO40 9LA England
Eagle Eyes UK. Ltd is registered for VAT in the UK under 274-857-948 all prices stated are subject to VAT at prevailing rate or as stated.
Eagle Eyes UK. LTD Trading Terms
All equipment supplied is purchased from third party suppliers. All orders from Eagle Eyes to its suppliers, unless stated otherwise, are placed when orders are received. A lead-time of three working days must then be allowed for dispatch. All equipment is dispatched by overnight courier for next working day delivery at a cost of £10 which is included in the equipment cost.
Special Order & Upgrade Equipment-
From time to time request that our systems are supplied with hardware that we do not ordinarily provide. Where an equipment upgrade is requested by a customer it will be provided on the basis that if then rejected or cancelled for any reason whatsoever:
Special Orders and those for upgraded equipment unless stated otherwise, are placed when orders are received with a lead-time of five working days for supply.
System and Equipment Order Cancellation-
Our EE-1.0, EE-2.0, EE-2.2, EE-4, EE-5.5 & EE-5.5G systems include bespoke system programming which is provided in the three working day lead-time. System programming adjusts the parameters and functionality of the system to customer or industry requirement and specification.
Where a system is cancelled after order acceptance and system programming has taken place:
Will be deducted from any refund due.
There will be no deduction from any refund due where a system has not yet been ordered from supplier.
Installation cancellation will be accepted from customers:
The installation charge then due must be paid prior to the installation being re-booked.
System and Equipment Cancellation after installation-
Where a cancellation takes place after equipment is installed into a vehicle:
Payment of this charge must be made prior to engineer attendance. This charge is not redeemable by the customer.
Monthly Portal Access & Data
Our EE-2.0, EE-2.2, EE-4.0, EE-5.5 & EE-5.5G systems require portal access to view vehicle data and camera footage. Data is transmitted using a mobile data connection. Both the portal access and data are charged on a quarterly basis in advance. Customers will pay the monthly subscription charge as depicted in Monthly Subscription Charges.
All customers will be charged for the quarterly amount for Monthly Portal Access and Data at time of purchase. This charge will allow customer access to the service for a period equal to ninety days. Subsequent subscription charges will be collected by Direct Debit as detailed in Subscription Collection.
Monthly Subscription Charges-
The following charges apply with the data allowance stated. Bespoke data tariffs are available at additional cost where supplementary data is required.
|Monthly portal access & data connection charge-||£10||£10||£10||£9.50|
|Monthly data included in tariff-||500mb||500mb||500mb||250mb|
As stated, payments for Monthly Portal Access & Data Connection will be collected on a quarterly basis in advance. Subscription invoices due for a period of three months will be issued to Customers fifteen days prior to the end of their present subscription period by email. The payment stated due will then be collected by Eagle Eyes UK. Ltd fifteen days later using the Direct Debit process setup on the customers nominated bank account.
Monthly Portal Access & Data Connection Agreement-
It is a proviso of supply of service for Monthly Portal Access & Data connection that customers will agree to be bound by terms in the Monthly Portal Access & Data Connection Agreement. As stated in that agreement-
Eagle Eyes UK. LTD Equipment Warranty Policy
All equipment supplied by Eagle Eyes UK. Ltd is covered by our suppliers back to base 12-month warranty, where equipment must be returned to their head office for testing. Faulty equipment will be exchanged by return of post at no customer charge.
All engineers provided by Eagle Eyes UK. Ltd are accredited in the installation of the equipment they provide. Where equipment is purchased from Eagle Eyes UK. Ltd all installation works undertaken are guaranteed for a period of 12-months from date of installation.
A full refund of the service call cost will be made to the customer where the fault found is attributed to faulty installation workmanship. On diagnosis parts attributed to a fault where originally supplied by Eagle Eyes UK. Ltd within a period of two years, will also be replaced at no additional charge to the customer.
There will be no customer service call refund where;
Extended and Full On-Site warranty-
Extended warranty is available after the manufacturers period, for up to ten years, with full on-site warranty also available. Both products are provided by Eagle Eyes UK. Ltd through their hardware suppliers at additional cost. Full prices are available upon request.
All warranty is immediately invalidated where equipment, which has been installed, is removed by any person not authorised by Eagle Eyes UK. Ltd or in the event that the equipment is found to have been altered in any way
We do not offer any warranty on products not purchased direct from us.
In all case your legislative rights re not effected in terms of our Warranty Policies & Guarantees here stated.